Helpful Ordering Info

Custom Cakes, Catering & More

Picked up at Ukrop’s Market Hall

PICKUP AVAILABILITY: Tuesday – Saturday from 8am – 6pm at Ukrop’s Market Hall.

REQUIRED LEAD TIME: Orders must be placed before Noon, 48 hours prior to pick up date.

PAYMENT: Your credit card will be authorized at the time your order is placed, but will not be charged until 48 hours prior to your pickup date, at Noon. You will receive an invoice when your credit card is charged.

CANCELLATIONS: Permitted 48 hours (before Noon) prior to pick up date.

CREATING AN ACCOUNT & EDITING ORDERS: We encourage all customers to create an online account with us to easily recreate past orders and edit existing orders. Order edits can occur up to 48 hours before your pickup date (by Noon).

GIFT CARDS: Our online ordering system does not accept gift cards, however if you would like to use a gift card for an online order, call 340-3040 and we can assist you.

CURBSIDE SERVICE: Available for our customers who wish to remain in their cars. Simply pull into one of the specially marked curbside pickup parking spots, call 804-340-3040 (press 2) and an associate will bring your order to your car.

TAX EXEMPT CUSTOMERS: If you are a tax exempt customer, please send your tax exempt certificate issued by the Commonwealth of Virginia to [email protected].

Custom Cake Only

Picked up at other retail partners

PICKUP AVAILABILITY: Tuesday – Sunday during the regular business hours of the location you selected. For cakes needed on a Monday, please order for Sunday. Your cake will arrive to the store location on Sunday, and you can pickup on Monday.

REQUIRED LEAD TIME: Orders must be placed before Noon, 48 hours prior to pick up date.

PAYMENT: Payment is due on-site when you pick up your order. Tax will be calculated and added to your order at this time.

CANCELLATIONS: Permitted 48 hours (before Noon) prior to pick up date.

CREATING AN ACCOUNT & EDITING ORDERS: We encourage all customers to create an online account with us to easily recreate past orders and edit existing orders. Order edits can occur up to 48 hours before your pickup date (by Noon).

GIFT CARDS: We are not able to accept a gift card for cakes picked up at Kroger. If you are able to pick up your cake from Ukrop’s Market Hall, we can accept your gift card over the phone.

CURBSIDE SERVICE: We are not able to perform curbside service for cakes picked up at Kroger. If you are able to pick up your cake from Ukrop’s Market Hall, we can offer curbside service.

TAX EXEMPT CUSTOMERS: If you are a tax exempt customer, please send your tax exempt certificate issued by the Commonwealth of Virginia to [email protected].

Shipped to Your Door

Shipped to any U.S. Address

We are thrilled to offer our customers a select variety of our most iconic baked goods and merchandise for shipping across the continental United States. Perfect for gifts and for former Ukrop’s Richmonders looking for that unmistakable taste of home.

Holiday Ordering

Picked up at 2026 Westmoreland St.

Click for last year’s offerings and details for our Thanksgiving, Christmas, and Easter pickup events.  Ordering for the upcoming holidays typically opens 30-60 days prior to each holiday. Follow us on social media, or Sign up for our mailing list to be in the know about all the latest holiday happenings.


Delivery of our full pre-packaged product offering is available through Instacart or through our retail partners’ direct delivery services.

NEED ADDITIONAL HELP?

It’s always a pleasure to serve you.
Please call (804) 340-3040 or email us if you need assistance.


Join us at Ukrop's Market Hall

We welcome our loyal fans and new friends to experience the next chapter of the Ukrop’s story. It’s always a pleasure to serve you.

Visit Ukrop’s Market Hall